I purchased a dress that did not fit. When requesting to return for a refund, you are advised to return the dress to China at your own expense. At no point on their website or in their returns policy do they disclose that returns must be sent internationally. The dress was shipped from a NSW address and consumers are led to believe they are an Australian-based business, saying "Free shipping within Australia". Returning the item internationally has cost a significant amount, which I would never have agreed to had this been disclosed upfront. I returned the dress 9 weeks ago and still no refund. It arrived in China after 4 days, but has since been in customs. I have contacted them numerous times and get nowhere. I would strongly suggest avoiding this company.
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We are EliseElegance, an online fashion store offering a selection of clothing for everyday wear. Our focus is on items that are easy to combine and suitable for different situations, such as casual use, work, or going out.
Our collections are selected based on fit, material, and how the items look when worn. We do not aim to follow every trend, but choose products that can be used across multiple settings. Each item is reviewed for basic standards in sizing, fabric, and finish before being added to the store.
We work with established suppliers and production partners. Product photos, descriptions, and size information are written to reflect the item as it is sold. We avoid exaggerated descriptions and aim to show what the customer can expect to receive.
EliseElegance operates with a practical approach to online retail. Orders are processed through our webshop, and customers can contact us through our listed support channels if they have questions about their order. We aim to provide clear information about products, ordering, and delivery so customers can make informed choices.See more
