What went right with this booking? Absolutely nothing, it was the most unprofessional, rude experience I've ever had.I booked 4 cars as there were 15 of us holidaying together. They were happy to take the money but then on the day said they couldn't get us all to the airport as they only have one mini bus. We ended up dropping everyone off (at a cost to us at gatwick) apart from the 4 drivers who then drove to the parking address. It was extremely difficult to find. Once inside, I got out of the car and sunk in the mud. I didn't get a good feeling and didn't want to leave my car there but at this point, I had no choice.They then charged us another £40, £10 each for the shuttle bus which was filthy. The driver continued taking and making calls, even after I asked him not to while I was in his care. He was extremely rude.We were picked up by someone different, same filthy mini bus and same rudeness. Took him over an hour to get to us, kept messaging saying I'll be 10 mins, not true at all.How this service is able to continue running is beyond me. I would be surprised if they even hold driving licences, let alone insured to carry paying passengers. They illegally use their phones and don't appear to care about their passengers in any way.
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