Review Time
Absolutely disgusting service, actually I don't want to give any star for it.There is no any 15 minutes shuttle service to the airport.They are absolutely lying because we waited in the airport nealy 4 hours also I got parking fine.very rude customer service.when I called them to inform regarding fine, they didn't respond in to it.
Absolutely disgusting service, actually I don't want to give any star for it.There is no any 15 minutes shuttle service to the airport.They are absolutely lying because we waited in the airport nealy 4 hours also I got parking fine.very rude customer service.when I called them to inform regarding fine, they didn't respond in to it.
I’m shocked at how terrible this service is. I really wish we’d have been able to read reviews first as we would never have booked it.We didn’t realise that it was 20 minutes away from the airport and impossible to find. When needing to be picked up from the airport, there was no answer for ages and we were left waiting for over an hour. We then got picked up and our car wasn’t there, after clicking our key and it not unlocking anywhere he realised it was in a golf course car park 5 minutes away as they had so many cars they had to move it.The blokes speed was also over the speed limit which was scary, especially with the wet roads. You also have to pay an extra £10 cash each way which we didn’t realise but luckily had.We will never ever ever book that again
Absolutely shocking experience ! I can not believe that parking like this can operate "legally".No security onsite, keys left in containers in a field, car being moved in random places, no reception, no paper work. Van in awful condition, no booking system and only 1 driver available.Waiting time over 45 min to be picked up and dropped off. Do not book ELITE PARK!!!!
Elite Parking (that is a joke)Can i give less than 1 star ?Down a dark residential road with NO SIGN to tell you where it is, into a field with just a gap in a wall. Deep pot holes road and the "reception" was just 2 locked containers. Finally arrived at Elite with little help at 4.30 (check in 5am to fly at 7am). Transport turned up at 4.55 to drop off people that had been waiting OUTSIDE for 60 minutes !! Their car was burried 4 deep so took another 20 minutes to find keys and move them in the dark and raining. Another couple turned up after not being able to find the place either. FINALLY got everyone and cases loaded and to the airport at 5.30am. Only good thing was we were so late checking in there was no queueing. Arriving back in the UK we followed the instructions given and ended up waiting 60 minutes again then had to go to the north terminal to pick up 2 more couples who had been waiting the same time !!We made a BIG mistake going with this shady company instead of one of the big ones we normally use just to save some ££. NEVER AGAIN, its Purple Parking every time from now on. They do what they say they will when they will. You have been warned !!
Disgusting service, very rude on arrival and no apparent parking system. Transport vehicle - one seatbelt did not work, grinding breaks and the driver talking and Texting whilst driving (no hands-free used). The return journey, we followed the instructions to call once luggage collected and the vehicle only had space for 1 person (we were 2 females) and then suggested could take 1 to the car park to collect car to then come back for the other person!!! Said this was not acceptable so told to wait and would be 40minutes. On return to car park we were locked in the van while my car was searched for to then return to say “are you sure your car is pink!! Car was then found after about 20minutes - not an experience you want early hours of the morning after a long travelling time. DO NOT USE THIS MICKEY MOUSE COMPANY
What can I say left waiting on return for over an hour and half and picked up in a death trap which had no breaks..literally every time breaks was put on sounded like the front wheels was going to fall off...When i was calling to ask what was taking so long for are collection was very rude and told the south terminal was closed but clearly wasn't because millions of taxis are mini buses was collecting people none stop without a problem....also was made to pay extra each way and only would except cash...
What went right with this booking? Absolutely nothing, it was the most unprofessional, rude experience I've ever had.I booked 4 cars as there were 15 of us holidaying together. They were happy to take the money but then on the day said they couldn't get us all to the airport as they only have one mini bus. We ended up dropping everyone off (at a cost to us at gatwick) apart from the 4 drivers who then drove to the parking address. It was extremely difficult to find. Once inside, I got out of the car and sunk in the mud. I didn't get a good feeling and didn't want to leave my car there but at this point, I had no choice.They then charged us another £40, £10 each for the shuttle bus which was filthy. The driver continued taking and making calls, even after I asked him not to while I was in his care. He was extremely rude.We were picked up by someone different, same filthy mini bus and same rudeness. Took him over an hour to get to us, kept messaging saying I'll be 10 mins, not true at all.How this service is able to continue running is beyond me. I would be surprised if they even hold driving licences, let alone insured to carry paying passengers. They illegally use their phones and don't appear to care about their passengers in any way.
I booked this company through a comparison website as their costs were reasonable. When I arrived at the site there were no signs indicating the location. When I eventually found the site, Ii was told by our courier it would cost an extra £10 for the transfer to the airport ? Why was this cost not included in the original quotation online ? It was not stated on any booking until you have paid and booked the trip ?I certainly wouldn’t recommend this company !!
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