I purchased several items during a sale, unaware that the company only offers exchanges or store credit—this wasn’t clear at checkout. Two items were unwearable: $50 lounge shorts that were completely see-through, and $55 gym shorts with loose threads. When I returned them as faulty through their portal, I found no option for a refund or to upload photos. I assumed they would contact me after inspection, but instead, I was automatically given store credit for the return. After emailing with photos, I was told a refund wasn’t possible since I requested store credit. When I contested this, they claimed the issues weren’t manufacturing faults, saying loose threads and transparency didn’t qualify. They suggested I wear nude underwear with the sheer lounge shorts, which I didn’t buy for that purpose. Their website only has vague information about refunds for manufacturing faults, and now I have no proof of my return reason since their confirmation email only states the products returned. The company refuses to escalate the issue or provide anything beyond store credit.
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Launching in mid 2014, Elite Eleven® set a goal to bring a truly original sports & lifestyle brand, where fitness and fashion collide.
Focussing heavily on both sport and the lifting lifestyle, Elite Eleven®, with each generation and release, has gained momentum as one of the true worldwide sporting brands.
