The representative is extremely unprofessional. He charged me for the VPS even after I stopped the program, without any prior notice. He sent a notification to my family members instead and blamed me for the issue rather than acknowledging his mistake. Despite being a loyal customer, I felt betrayed. There is also no legal contract outlining the terms of agreement. The representative refuses to take responsibility and would rather lose a loyal customer than issue a mere $53 refund. Having worked in customer service and hospitality for years, this is the worst experience I've ever had. Don't be misled by their new programs; I strongly advise against purchasing. Invest in your own education instead. EDIT: Have you seen his reply? It’s unprofessional to name a customer publicly. By law, he is in the wrong for charging directly without signed terms of service and fabricating a story about my communication. I have evidence showing that he communicated with my family but not with me.
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