Recently placed a multi item order (Xmas Gifts). On arrival I found 1 of the items was badly damaged, not unusual, often happens. The unusual bit was that there was no debris in the packaging indicating that the "Picker" knowingly dispatched a clearly broken item. As an EU customer we pay Shipping, Customs, Duty and Currency charges, EJ decided, without consultation, that a straight refund of the item cost was sufficient without offering any alternative. I requested that they ship an alternative item but they refused on the bases that the original had been refunded. Very disappointed as generally the quality of their items is very good, hence the 2 Stars. This is a Company that needs to review its Customer Service Dept.
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Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name.
If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service.
We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead.
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