I highly disagree with any comments on here saying their products are quality and that their customer service is great as I have received the complete opposite. They must have had friends/ family post fake reviews as i’ve just read their reviews on their Facebook page and they’re all 1 star and say that the products are terrible as is their customer service. I received a product which was damaged on arrival. I asked for a replacement/ refund and posted the item back. They’re claiming it was further damaged on arrival so they won’t refund me. Which is absolutely ridiculous as it was damaged when I received it in the first place. Will not be using this company again. Since ordering with them and looking for a replacement I have found their products selling for half the price on other websites so would highly recommend looking elsewhere and never using this company!
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Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name.
If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service.
We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead.
Thank you so much for supporting our small business. We truly value every one of our customers.See more
