Unknowingly ordered a metal firepit through them via Notonthehighsteet as a Christmas present to my husband. When he opened the box on Christmas Day, the item had huge cracks in it. It has taken me 2 weeks and numerous e-mails to get a refund. Ella James' customer service is non-existent. They even claimed not to have received the item back, when they were the ones who had arranged the return via UPS and had the tracking code telling them who it had been delivered to. Stay clear.
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Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name.
If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service.
We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead.
Thank you so much for supporting our small business. We truly value every one of our customers.See more
