EllaOla positions itself as an ethical, parent-friendly brand, which makes this experience especially disappointing.
We were charged monthly (~€95) for a vitamin subscription with no reliable way to confirm delivery. Tracking was not visible in the account or emails, and subscriptions cannot be canceled directly on the website — you must email support to stop charges.
Support eventually resolved the issue and issued refunds, but only after escalation. The fact that this level of effort is required is the problem.
Parents — particularly those already under cognitive and emotional load — should not have to monitor opaque systems or fight to manage subscriptions. A children’s wellness company should operate as a trusted partner, not an adversary.
If EllaOla wants to lead ethically in this space, transparency, easy cancellation, and delivery visibility need to be non-negotiable.
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