I placed my order on January 5, which was split into five packages. The largest items were supposed to be sent via the courier service. However, for almost two weeks, the tracking status has said it is 'being prepared for shipment.' I tried to reach customer support through the contact form but got no reply. I also attempted to call the urgent matters line, but it is closed for maintenance until the end of the week. While I’m satisfied with the products I received, the delay and lack of communication from customer support are unacceptable. There were two inquiries made to the provided email, as mentioned.
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Hos os på Ellos.dk finder du alt inden for mode, bolig og skønhed til kvinden midt i livet. Vores mål er være til for at forenkle livet og altid give vores kunder en positiv shoppingoplevelse. Du skal f.eks. altid kunne stole på, at vi har relevante og attraktive tilbud, hvor du ikke skal gå på kompromis med bæredygtighed eller klimabelastning. Hurtige og nemme leveringer kombineret med nem returnering er også noget, vi tager for givet.
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