I placed an order on December 11, which was divided into two packages: clothing and a figurine. The clothing arrived within four days, but the figurine did not. After contacting customer service on December 16, I was told the figurine would arrive on December 23. When there was no update, I reached out again on December 23 and was informed that the item hadn't been shipped and a refund would be processed. This experience has been disappointing and confusing, especially since I was given a specific delivery date that turned out to be wrong. It feels like non-clothing items are not prioritized, which is misleading. The figurine was meant as a special gift for my seriously ill father-in-law, making this situation particularly upsetting. Clearer communication would have been very helpful.
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Hos os på Ellos.dk finder du alt inden for mode, bolig og skønhed til kvinden midt i livet. Vores mål er være til for at forenkle livet og altid give vores kunder en positiv shoppingoplevelse. Du skal f.eks. altid kunne stole på, at vi har relevante og attraktive tilbud, hvor du ikke skal gå på kompromis med bæredygtighed eller klimabelastning. Hurtige og nemme leveringer kombineret med nem returnering er også noget, vi tager for givet.
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