At the beginning nothing indicated an upcoming bad experience. Delivery was fast, quality was good, I was more than happy. Some things were too big so I sent them back and ordered smaller ones. Returning parcel was sent at 3rd of December 2014 and until now (18 Feb 2015 - 77 days) I did not receive my cash back.
I called Ello's customer support several times and always heard the same excuse, my case was assigned to another department. I am just tired talking every time to another person and describing my story from the beginning. Ellos cannot provide my complaint case number nor confirmation that money was transferred (simple print screen from bank website, etc). They promised to send me an email or call me back, but it never happened.
It is hard to understand, why they cannot improve this process, despite of so many similar stories on Trustpilot. Described problem took off all the happiness from buying new clothes in Ellos. I do not recommend doing business with them ;(
////////////////////////// EDITED: 20.02 //////////////////////////////////////
Hi Githe,
The day after posting this message here I got my money back.
Thanks for help
Claim your business profile now and gain access to all features and respond to customer reviews.
Hos os på Ellos.dk finder du alt inden for mode, bolig og skønhed til kvinden midt i livet. Vores mål er være til for at forenkle livet og altid give vores kunder en positiv shoppingoplevelse. Du skal f.eks. altid kunne stole på, at vi har relevante og attraktive tilbud, hvor du ikke skal gå på kompromis med bæredygtighed eller klimabelastning. Hurtige og nemme leveringer kombineret med nem returnering er også noget, vi tager for givet.
Vi arbejder på at skabe en tryg samhørighed. Hos os skal du altid føle dig velkommen og inspireret – uanset hvem du er.
See more
