elsevier.com

1.6
1.6 Based on 35 reviews

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Luther Bell
Very poor customer service

Pre-ordered a medical book Elsevier online in the UK at the beginning of March 2025 to be published in May 2025 … then delayed until 5 June 2025 … now towards the end of June 2025 Elsevier UK are unable to tell me when the book is to be available in the UK … meanwhile on amazon.com I could have the book (same ISBN) in stock sent to me in the UK by Thursday (2 days time) … what is their problem? … when asked, they apparently don’t know … big company … little substance … pull your finger out Elsevier!

1
Date of experience: Jun 24, 2025

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