Review Time
I paid a lot of money for a text book that advertised access to an enhanced digital version; however, when I entered the access code from the inside cover of the book, I received an error message indicating "Sorry--this code is no longer recognized". Unacceptable!
I paid a lot of money for a text book that advertised access to an enhanced digital version; however, when I entered the access code from the inside cover of the book, I received an error message indicating "Sorry--this code is no longer recognized". Unacceptable!
Where do you even start with a company this bad. The product that students have to use is just terrible, the support is aggressively bad, the prices are inflated for books that haven't changed in almost 20 years except for the edition number. Elsevier is bad for the very science written about in the pages of the overpriced textbooks.
Ordered a book that I needed for my studies and was told when I ordered that it was a print on demand title and would be ready to ship within 10 days. 10 days come and go and I query the status of my order to be told that it's actually on back order and out of stock and I will have to wait a further 2 weeks which is subject to change. At no point is it made clear when ordering that items are out of stock, they will happily take your card details and issue your invoice but not communicate with you that the item is actually not in stock? When the agent told me this I checked the book on the shop again and, again, there was no information that it was out of stock. Overall, very misleading shop. Absolutely no clarity about stock yet happy to take your order anyway. I won't be using them again.
Absolutely terrible company and customer support. Misleading access code support, would never recommend to anyone wanting to buy books. Purchased new book with access code that does not give you access to ebook, only useless summaries and a few practice questions. And the company is full of apologies but no help. Want another $150 to get access to an ebook when spent $150 on new book with access code that was expected to include the ebook. No where on the book or description does it say it does not include ebook. Miserable experience with this company. Full of misleading and false advertising and company does not care, just lip service, almost laughing in your face apologies. Horrible company
Pre-ordered a medical book Elsevier online in the UK at the beginning of March 2025 to be published in May 2025 … then delayed until 5 June 2025 … now towards the end of June 2025 Elsevier UK are unable to tell me when the book is to be available in the UK … meanwhile on amazon.com I could have the book (same ISBN) in stock sent to me in the UK by Thursday (2 days time) … what is their problem? … when asked, they apparently don’t know … big company … little substance … pull your finger out Elsevier!
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