Replacement parts for the Elvie Stride have not been available since at least last August in the UK, with no indication of if or when they will ever be restocked. After giving me the run around with terrible WhatsApp customer service Elvie did eventually escalate my complaint and sent me a new Elvie Stride. However the valves, diaphragms and cups are supposed to be replaced every ninety days so in three months I am going to have exactly the same problem. I didn't need, want or ask for a replacement pump, just to be able to buy replacement parts for the one I had already paid Elvie a lot of money for. I assume the Elvie Stride pumps are now basically unsalable which is why they are sending the remaining inventory out free to try and shut up customers who aren't happy that their expensive medical device is unusable after three months.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
