Really disappointed with the customer service. I messaged on WhatsApp regarding where I can purchase a replacement pump shield as mine melted in the microwave. Replacement shields are sold out everywhere in the UK, but the person I was speaking to on WhatsApp was clearly not actually reading my messages or responding to my query but just following a script about the warranty. I wasn’t trying to claim anything, I just wanted to better understand the inventory situation. I was sent multiple lists of retailers, some of which no longer exist and the others don’t have the product. I asked for my query to be escalated to the UK customer care team to no avail. Extremely disappointing service. It seems like I’m going to need to buy a whole new pump and I certainly won’t be buying an Elvie.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
