I bought the Elvie Stride on recommendation of the local Baby Speciality Store. Was really happy with the pump, until it broke after merely a month of usage.. I went back to the store where I bought it, but they told me they couldn't help me as Elvie insists on doing their customer service themselves.I tried contacting their customer service, but their phone lines would give me an automated 'the helpdesk is now closed' message (even during hours that it was meant to be available). After a week I finally got in contact with their customer service, and they promised me a full refund.At this stage I was really happy with the solution and was looking forward to receiving my refund. Flash forward to 8 weeks later. Having contacted the customer service more times than I can count.. Still begging Elvie to actually process the refund they promised. I'm only met with big promises and zero follow through. Absolutely hopeless. Dont know why you would treat your customers that way.My last contact was today and they told me my case had been 'escalated and completed'. Good to know that for them it's completed with not actually paying back your customers the money they're owed...Please do yourself a favour, don’t use this brand, for you will never see a return of your money if they break.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
