I purchased an Elvie pump in early July and have spent weeks trying to get a simple invoice so I can submit it to my insurance. Despite calling customer service multiple times, sending several emails, and using the chat feature, I still have not received the proof of purchase.This should be a basic, straightforward request — yet Elvie has made it incredibly difficult. The lack of follow-through, clear communication, or accountability from their customer service team has been beyond frustrating.It’s disappointing that a company catering to postpartum and breastfeeding parents — a time when efficiency and support matter most — has made something so simple feel like pulling teeth. It leaves a very bad taste in my mouth about the company as a whole. I expected more from a brand marketing itself as innovative and supportive of mothers.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
