I have the elvie stride. I’ve been using this pump for 3 months. In this timeframe I have had to have it replaced twice. The first, was in the first 8-10 weeks. The pump would feel like it was pulling my nipples. It felt like the pump was disconnecting when it did this. This caused some discomfort. Spoke to customer service and sent a new Machine. Then this week, milk started to leak into the tubes when I was pumping. They put this down to me not assembling it correctly, however I did nothing different and felt it was all put together properly. I was still under warranty and they said they would send replacement parts as I couldn’t use the pump due to this. My complaint is that these parts were not sent out next day and I have had to use a hand pump in the meantime. I exclusively pump and my supply has dropped meaning I’ve had to supplement. As a brand that is centred around the importance of breastfeeding I feel unheard and let down. I feel they don’t understand the difficulty in having to wait to receive replacement parts when you rely 100% on pumping to feed your baby. “1-3 working days” 3 days is a long time to wait seeming you expense of the product and the impact on day to day life being a breast feeding mum. This product is expensive, not something you would think would need replacing twice in the first 3 months. I would not recommend due the product and feeling unheard and fobbed off by customer service.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
