I’m writing this review to share my experience with others looking for a hands-free pumping option. I’ve been pumping since last October using the Elvie pumps, and compared to a more conventional electric pump it has allowed me the freedom to do things whilst pumping. I don’t use any other pump, so have used Elvie 4-6 x a day every day. The difficulty with these pumps (bought via Boots.com) is the short life on them and the customer service from Elvie:-after six months I’ve come to realise the suction has reduced so have had to gradually increase the intensity. This is apparent by pressing play and watching the flange not moving as well as it used to, and at times, not moving at all (not fixed by substituting the flange)-Elvie customer service are helpful to a degree in promptly replacing the hubs after a series of detailed questions over WhatsApp, the issue for me was the replacements are faulty as after only one or two uses the same issue is happening-an additional issue is all of the replacements I was sent have faulty bottle release buttons so the bottle isn’t 100% attached to the hub and sticks when you release it causing some milk loss. I suspect this may be the issue some are having when they talk about them being leaky. You only know what you know, and I’ve only come to release this by comparing the buttons with my original hubs.Out of the 3 replacements I’ve now been sent, only one has decent suction for part of the time and all have faulty bottle release buttons. when I’ve gone back to customer service to escalate all of this as a complaint there’s been complete radio silence, so my faulty replacement hubs aren’t being replaced, my messages are being ignored, and I’ve been told there is no complaints team. There is no one to write to on their website. This seems really poor!In summary the hubs are great when they work, but won’t work for long. Beware of issues with the hubs and poor process by Elvie in dealing with these. If the warehouse had sent me hubs as good as my original ones from Boots to begin with my experience would be much more positive
Claim your business profile now and gain access to all features and respond to customer reviews.
We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
