elvie.com

Amazing portable pump, quality and customer service

The customer service is unparalleled. I’ve had to contact CS twice total. First time was regarding a breast shield fitting. Second time was regarding a technical issue with the pump motor. I was assisted quickly on both times. I especially remember the second time when I contacted about the pump issue. It was about 3am when I was awake for a pumping session and my pump had been failing. I had to seek for help and I used 24/7 online chats. I was skeptical, thinking I might be chatting with a robot and receiving scripted responses. But instead, I was helped by a real person who placed a replacement order for me. The chat interface was easy to use and the chat history is all kept. Even when I took some time to respond, the chat didn’t end or expire. The tech support was quick to provide solution. There was no lengthy review or approval process. Elvie really understands the pump journey for a new mom and, of all challenges with motherhood, really does their best to help make pumping easy. 4 days later my replacement pump showed up at my door step!! Aside from the amazing customer service, the Elvie stride pump has allowed me to pump for my baby in a way that wasn’t available for my firstborn. The design of the Elvie stride (double) is brilliant. The consumable parts are made with good quality and great design. The entire system works so well for me and the design is very thoughtful and purposeful. I would only recommend to include a timer feature on the Elvie app to make every pump session easily timed. Thanks Elvie! I would gladly recommend Elvie to anyone and everyone I know for its superior portable pump and unparalleled customer service.

Date of experience: May 02, 2025