elvie.com

By far the worst customer service I…

By far the worst customer service I have ever received. I purchased their high end $500 breast pump for my daughter as she was having her 6th child and needed to get back to work, full-time. Hospital grade pump and my daughter received hospital grade burns to her breasts. Mind you I bought this in February. Baby born in June and my daughter began using this in July. By August the wireless breast pumps were burning my daughter. I called the company to tell them about what occurred. They had me send them pictures of the devices she is using the serial number of the machine and a picture of the receipt. So we waited. September arrives and no cord and my daughter has larger burns. I call customer service and again I’m told they will escalate this to the next level. I had to send in pictures of my daughter’s breasts to prove the burns. Then I’m told to return the pump for a refund. End of October I finally get a shipping label. Then I’m told it will take 30 days to process my refund. So day 30 I call to find out about my refund and again I need to jump through hoops. They need my tracking number. I could not recall where this was. The kind representative said there was nothing she could do to verify they had received my return. Well I threaten to get an attorney and still nothing. I find the tracking number and guess what now they have to look further into it. I was told a supervisor was going to call me and that never happened. I purchased this using my FSA account so if I don’t use the money at the end of the year I lose it. That you Elvie $500 I have now lost because here it is day 30 and 4 days left of the month!

Date of experience: Dec 26, 2024