elvie.com

I had a terrible experience with Elvie…

I had a terrible experience with Elvie breast pumps. As an exclusive pumper, I need reliable, comfortable equipment, but these pumps fell short in every way. The breast shields were extremely uncomfortable and warped within the first week of use, even though I followed their sterilisation guidelines. Elvie replaced them initially, but the replacements also warped quickly. I persevered because the pumps were so expensive, but that decision led to serious nipple damage, causing pain, bleeding, and scabbing. They would also leak once a day or so, soaking through my bra and top, so I was too scared to pump in public. When I contacted Elvie, they admitted their product was faulty but offered no real resolution. My complaint was repeatedly “escalated,” but I waited weeks for responses, even after multiple emails, chat follow-ups, and a phone call. They promised me a refund but then stopped responding altogether. Thankfully, American Express stepped in, and I was able to get my money back.It seems evident that Elvie is aware of the issues with their breast shields, but because only a small percentage of users rely on them as heavily as exclusive pumpers (6-8 times a day), the company appears to prioritise occasional users and overlook the more significant flaws in their product. I personally know several people who encountered the same problems and, sadly, gave up on pumping altogether, believing the fault lay with them rather than the poorly designed pumps.This product caused me so much pain and frustration, and the customer service was abysmal. I’ve switched to Momcozy M5s, and they’re a world of difference—far more comfortable and reliable. Save yourself the hassle and avoid Elvie at all costs.

Date of experience: Dec 16, 2024