I purchased the Elvie Trainer and the next morning recieved a text for 25% off the trainer. I contacted customer service and they told me they had to submit the request (to add the discount OR cancel the order so I could re-order with the discount). I didn't hear back after serval days. I emailed the customer service email included in the receipt, and its no longer in use. So then I chatted in. No one ever responded. A few days later, chatted in again, where I was told I just needed to wait. Then I got an email that the product shipped. It's been almost two weeks and I have no response from customer service. Tried chatting in again, still no response, finally called and am now able to return the product but have to pay for the return. I was planning to buy a pump but will not buy anything else from this company. The customer service is LACKING. Update: Elvie's reply is asking me to contact the very people who never respond to me, or are able to give me answers. Not a great response.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
