If I could give negative stars I would. The customer service is atrocious. I ordered a pump over 2 weeks (and counting) ago and I have yet to receive it despite the website suggesting it was next day delivery. Nobody answers the UK head office number. The team that seems to be US based has no idea what they are doing. They are constantly making empty reassurances that they do not follow through with. I have been told I was get an email update, which I haven’t received. I have been told they would call me back within two hours, which they haven’t. I have been told the order was shipped, but it hasn’t. At this point I have lost all faith in the company and would not recommend it to my worst enemy. All I want is my pump to arrive so I can start using it and pump remotely for a special occasion. It’s appalling that a company website does not provide order updates. It’s extremely appalling that service that’s advertised as next day delivery has not arrived for over two weeks. I have a newborn at home and It’s taken a lot of time and effort from my day to have to keep chasing this up. The customer service agent also put my call on hold for 20 minutes and then disconnected my call.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
