Expensive dog food, 50 euros for 15 kg, was delivered for the 3rd time in a broken bag! This time "Sameday" dumped the bags in the garden. The driver did text one bag is broken.It takes a day to figure out how to put a complaint at Emag. The company does not care about customer service. Nothing has changed since last year when they claimed their slow customer service was due to a fusion (a fusion that took nearly 1 year) and I had to wait nearly 4 months to receive my money back for a delivered broke rice cooker!Only buy if you are sure you will never need customer service.Update: August 10, 2023 For the first time, Sameday courier and after them Emag responded. A new bag was delivered right now. This time it arrived in one piece. Expensive food in a cheap bag is a big no. Emag could prevent badly sealed bags gotten broken if they wrap them up or use a box.
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