I was prompted to renew Microsoft 365 for £79 but when I did so, I did not get the full package. So, I am not getting what I paid for. More irritating is that every time I use my existing Office suite, I get a message prompting me to renew subscription or enter a product key (which I have not been given). I then have to close the pop-up message before I can access my documents. I tried many times to get help from Microsoft but no help is forthcoming. Very poor service. I would like my money back but that is proving very difficult too.
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