Unreliable service that clearly does not prioritize customer satisfaction. They advertise a free trial, but you end up downloading content that negates that trial. I canceled immediately upon realizing I was not happy with the content, yet they still denied my refund request. After several days of communication, I even reinstated my account, but they refused to grant me access for the days lost during our discussions. Their excuse was that other subscription services do the same. This approach is unacceptable, and I also doubt their right to sell or distribute their manuals, as they seem to rely on content already available online. Very dissatisfied.
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