I started with the company in January, I made 2 charges. I tried to look at the charges in late January and I couldn't get in. So the agent said that I needed to reset my profile. I did and I got in. I went to make a payment on February and the same thing happened again, and I was again ask to reset my profile. I was again able to get in and made my payment. I tried to reenter the app. 5 minutes later and couldn't. When I was going to make my March payment I was again told that I need to reset my profile. I refused as this was the third time. I requested that I speak to tech. Support, I was told that they couldn't do that. I as to speak to a manager, I was also told we can't do that. I stated that I needed to hear from someone either tech or management or I would close the account. A week past and neither happened. This is the level Support this company has.
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