This is a pretty cool product and works great when it works.PROBLEM: My mug has a defective base. The pins in the base won't rise up to make contact with the mug. For $100 I certainly expect more!I spent literally months trying to get Ember to send me a new base. Sent photos as requested, etc. Totally unresponsive to my basic need. I have talked to others who own this mug and they have had the same problem and if they got customer support it took a YEAR to get satisfaction. At least they eventually got satisfaction. My only satisfaction is in writing this review.Any class action lawyers out there, I think there is a case here. Nothing would make me happier at this point.
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