Review Time
SCAM on return. I purchased 4 mugs on Black Friday 2025 as gifts I I returned 3 of them. The company received them on 12/16/2025. Today is 1/31/2026 and I have not received my refund. I have been in contact with them several times. I am told to be patient. ARE YOU KIDDING! I was told that returns would take 7-10 days. It has been over 6 weeks. AVOID this place. It is a SCAM.
SCAM on return. I purchased 4 mugs on Black Friday 2025 as gifts I I returned 3 of them. The company received them on 12/16/2025. Today is 1/31/2026 and I have not received my refund. I have been in contact with them several times. I am told to be patient. ARE YOU KIDDING! I was told that returns would take 7-10 days. It has been over 6 weeks. AVOID this place. It is a SCAM.
Shocked to see all the negative reviews. In the past I had issue with my charger and they replaced it for me.. I’ve just had an issue with my mug and, despite it being out of warranty, they’re sending me a new one. Customer service was unbelievably fast to response - thanks Sweety!! Fan for life!!
Absolutely appalling customer service. As a Product Design engineer there is a major design flaw with the charging pins. They are very poorly designed and are bound to fail after only short use. I have pointed this out and any reputable manufacturer would have redesigned this flaw immediately. Trading Standards need to get involved as this product is not fit for purpose. There is no acknowledgment of this issue and simply offer to sell new charging bases!
Do not order items from ember.com. They ship products with significant delays. My order was placed seven days in advance. After receiving a delay notification from Ember, I contacted them before the items left the original warehouse. I informed them that I no longer wanted the products because I was only staying in the USA from December 27 to December 30. After that date, I returned to Switzerland. The response I received was an automatic AI-generated message that did not address the content of my message. The full amount was charged to my credit card, and I have lost the entire payment.
This is a pretty cool product and works great when it works.PROBLEM: My mug has a defective base. The pins in the base won't rise up to make contact with the mug. For $100 I certainly expect more!I spent literally months trying to get Ember to send me a new base. Sent photos as requested, etc. Totally unresponsive to my basic need. I have talked to others who own this mug and they have had the same problem and if they got customer support it took a YEAR to get satisfaction. At least they eventually got satisfaction. My only satisfaction is in writing this review.Any class action lawyers out there, I think there is a case here. Nothing would make me happier at this point.
Can't get anyone to help. I got my ember mug/cup last xmas, the last few months it hasn't been doing well keeping my drink hot, then I noticed its not charging. The prongs are pushed in. No support for this. These mugs are too expensive for this to be happening and not being able to get help. Will NEVER recommend this product. $100 down the drain. so disappointed. :(
Claim your business profile now and gain access to all features and respond to customer reviews.
Enjoy your coffee or tea at the perfect temperature from the first sip to the last drop with Ember, the world’s smartest mugs. Click to buy now!
plantx.uk
candywarehouse.com
gear.coffee
frozenfields.live
baxters.com
laduree.com
milliescookies.com
www.cappuccinosupreme.com
advantageservice.net
starbucks.vn
