We submitted one claim for the three pets we have insured. The claim process was straightforward and reimbursement was prompt. Annual premium increases were as expected. However, after being with the service for six years and moving 150 miles, we faced an 85% premium hike. While I understand that premiums can rise as pets age, this significant increase was solely due to the move. The customer service representative was neither friendly nor rude, but seemed to follow a script, which felt impersonal. We will be looking for quotes from other providers when we get a new pet.
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