DO NOT ORDER! AVOID AVOID AVOID 🚩 stitching is thin and patchy, photos were not in the order as sent. Two photos had dad’s beard on but one didn’t. Dad’s beard colour had been put in a gingery colour when it’s clearly dark brown. Print was not central and wonky! Still fighting for a replacement or refund but I bet a replacement would be just as bad by the look of these reviews. I told them I will accept no less than a 50% refund, I’ve been offered 10% 15% 20% and 30% but I will keep refusing until they give me my money back!Update 2/9/25 - I kept going round in circles with the customer service teams being told one minute I have to pay postage then the next I don't for a replacement (which they codnt guarantee was going to be correct) and I kept being offered different percentages of refund. I got so fed up so I spoke to my bank and applied for a refund through my bank and was awarded my money back as a temporary refund. Once embroidery for love saw I'd got my money back they threatened me with saying how I could be liable for thousands of pounds in legal fees and my credit score would be affected etc. I ignored this and knew I was correct with my claim and continued. They did challenge my claim but were unsuccessful and now the refund is mine to keep. I am so grateful for my bank listening to me and was able to show them the issues with the jumper and the stitching.
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