I paid £12 for faster shipping to get my product prior to Fathers day. The order was apparently lost! Instead of refunding the cost of the extra shipping, they said "they would refund 5%"....they did not. Days later I told them how unhappy I was at this service, they replied with "we will provide you with a pretty free gift". But no mention of the 5% refunded. Which I wouldn't have even agreed too. The product wasn't sent out for days and days after this and I received no further communications, whether it would be or not. Due to this I raised a case through PayPal. Once PayPal contacted them, then they suddenly were able to send me a confirmation of posted email. I finally received 2 tops , its come from a completely different company "Just To Vip" , the tops are terrible quality. The pictures have completely the wrong hair colours. One of the pictures barely look like a human being. There was no return slip to send it back, No "free gift" for your error and no refunded. I had to re-raise a case through PayPal, they have only agreed to a PART refund if I pay for a traceable postal service to return the tops. But they have given me an invalid address. The address given cannot be found, so I am completely out of pocket. DO NOT ORDER.....also be aware of them changing their names due to bad reviews
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