Only giving one star because I can't give zero. Ordered an embroidery kit. The book was so badly printed you can't read the stitch names or see where to stitch. It was so badly bound the printing goes right up to the margin. It is unusable. I emailed them to complain and they apologised and said it wasn't up to their usual standards. They offered a 50% refund. I said it remained unusable even if it was cheaper and asked for a replacement. They said they would organise that. Still waiting. Asked for a refund. Still waiting. Have now lodged a transaction dispute with my credit card company.
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