embroom.com

1.1
1.1 Based on 17 reviews

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1.1

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5

17 Reviews

5 Star
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2 Star
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1 Star
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Paulette Grana
I ordered Dec 3. It arrived 12/31. There was no cover, the fabric is inferior. Emailed and called

I ordered Dec 3. It arrived 12/31. There was no cover, the fabric is inferior. Emailed and called to get a return label. After emailing back and forth they offered me a “full refund of 50%”. The reviews must be fake. There is a BBB.org complaint. This is a cheap copy of under the garden moon product. This company should be shut down.

1
Date of experience: Feb 14, 2026
Finn Morgan
Disappointing Experience with Delivery

I ordered several sets and two thimbles as Christmas gifts. The delivery came from a service based in another country, and it never arrived at my address. The tracking provided images of a house that is neither mine nor in my neighborhood. I reached out to the support team, and while a representative acknowledged my frustration, they suggested I check the area for the delivery. I reiterated that the house shown in the pictures does not belong to me and is certainly not in my vicinity. I have yet to receive any further communication from them. I strongly advise against purchasing from this seller; it feels like a complete scam. They take your money and provide misleading information about delivery. It's incredibly frustrating.

1
Date of experience: Dec 30, 2025
alex00980
Fake product, not authentic

This product is fake and not authentic. The book is tiny with very poor print quality, making it nearly unreadable. The genuine product includes clear instructions, while this version provides none. In summary, it’s a counterfeit to avoid. The only accurate part is the list of items in the package, but the quality is terrible.

1
Date of experience: Dec 25, 2025
Otis Powell
Ordered on Dec 6th, still no delivery

Ordered on Dec 6th and it still hasn't arrived for Christmas. I sent three emails to the company, but they haven't responded. I'll have to try to cancel through my bank.

1
Date of experience: Dec 25, 2025
Courtney
Counterfeit product

This is a counterfeit product, not the original. The book is tiny with extremely poor print quality, making it nearly impossible to read anything. The authentic product comes with clear instructions, while this one has none. In short, it’s a fake to avoid. The only accurate part is the list of included items, but the quality is terrible.

1
Date of experience: Dec 25, 2025
Lillie Walker
Still waiting after 12 days

I purchased on the 12th and still have not received it 12 days later. It was priced more than $10 above other places, and I'm starting to doubt if this is a legitimate seller.

1
Date of experience: Dec 24, 2025
Zozox7
Completely disappointing

Completely disappointing. The book is nothing like advertised, and instead, you receive a basic sewing kit with regular thread instead of embroidery thread. Companies shouldn't be allowed to market like this.

1
Date of experience: Dec 23, 2025
Gwendolen Wright
Complete scam

This is a complete scam. It was supposed to arrive in 4 days, but it's still in shipping nearly a month later from China (which was not mentioned anywhere). The website is filled with urgent messages like 'almost out of stock,' but a quick search reveals it's low-quality dropshipping junk sold for five times the price elsewhere. I'm disgusted.

1
Date of experience: Dec 22, 2025
Extremely slow shipping

I ordered on December 6th, 2025. As of December 20th, 2025, the package is still in China. I didn't realize it was shipping directly from there until after I placed my order. It seemed like a unique gift, but I’m sure I’ll be disappointed with the quality and size of the stitch book.

1
Date of experience: Dec 20, 2025
Osric B.
Difficult to cancel order

Beware! I ordered a product from an advertisement for a gift. My order sat for over 10 days without movement. It would arrive too late for Christmas, so I requested cancellation several times. **NOTE: the customer service email is a disposable address, so I received no response.** I finally got a reply after 14 days, stating 'sorry, since it shipped, we cannot cancel.' I asked for a return authorization... and got no reply. BEWARE! There are better and more reputable options available.

1
Date of experience: Dec 19, 2025

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