Deceptive! I used this service last night and confirmed prices with a representative on the phone. The website stated a £39 fee, which seemed too low based on my previous experiences. The representative quoted me £50, but when the technician arrived, he insisted on a £50 callout fee, despite the website claiming no callout charges. He then quoted another £130 to get me inside. Eventually, I agreed, but he also suggested replacing the lock for an extra £73 after breaking it to get in. What started as a £50 job ended up costing me over £200. This is unacceptable, and I will be contacting trading standards.
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