I contacted this company as my front door would not open and I had no way of getting out of my house. I tried calling my local locksmith that I have used before but he was away on holiday, so I called this company. The guy who was coming took over an hour to get to me, calling me to say he had been stopped by police and his car searched but is on his way and then saying the traffic was bad. When I contacted them, I assumed they were coming from Oxford, but took ages to get to me. An Eastern Europen man turned up and had very broken english. He asked for my keys and I passed them through the letterbox, he then started drilling my door for 2 hours. He said it was the worst door that he had ever come across to open. He then said he could open it for £285, I needed to be in London over an hour away so I said open it, thinking that fixing it was included in this price. He had drilled 3 holes in my front door. He said do you want a security lock, I said of course I want a security lock, He said he would need to get another part from a warehouse in Croydon as its a special part and would cost another £600, and will come back the following week to fit it, and just put on a temporary lock in the meantime, I was struggling to understand what he was saying to be honest. He then showed me a figure of £1500 on his calculator, I just burst into tears, I said I can't afford that. I said just put on a normal lock. He put a normal deadlock on my door and charged me £884, I paid it as I needed to leave for London. When I looked into this company further the next day, I saw many other bad reviews and that they were scam artists.My local locksmith got back to me and said I had been scammed, it should only have cost £120 +VAT, I felt sick. I contacted the Master Locksmith Association, who told me that they are not a registered locksmith and they would forward my case to the police and to write a review on here to deter others from using them.I paid with my credit card and hoping that I can get some of my money back under the credit consumers act.Stay away from this company at all costs!!!
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