I am hoping this is the right people as there seem to be several under the title 'Emergency Locksmith 24'. I called them out as my front door was flung open in a particularly ferocious gust of wind (it opens outwards) and then wouldn't close properly or lock. A man whose English wasn't brilliant arrived within the hour and quickly discovered that the lock barrel was broken (he demonstrated this so I believed him). He gave me the choice of 3 different barrels to replace it with, urging me to buy the most expensive one as it was apparently top of the range (an Ultion), was the most secure and would be better for my house insurance. It cost £259! He also informed me of the fitting charges, which were £89 for 'labour' and another £49 for fitting the lock. I had nothing to compare prices with but thought what the heck, might as well feel safer if it was all singing, all dancing. As he was already here and I needed to secure my property I reluctantly told him to go ahead. He took about 2 minutes to replace the barrel (£49 for 2 minutes work?????). He had also discovered that one of the door hinges had snapped with the force of the gust of wind which is why it wouldn't shut properly. He told me he would make sure that door was secure and not to use it until the hinge was replaced (I would need to get someone else in to fix that). Before he managed to shut and lock it I took a photo of the broken hinge which he asked to see. He told me he would take a better one and grabbed my phone. Admittedly his photo was better, but I was a bit miffed as his arrogance, plus he was a bit 'familiar' with me. He did seem to know his stuff but afterwards I felt I had been hoodwinked into forking out for the 'better' barrel. My total bill was an extortionate £397. He was here no more than half an hour and I still can't use the door. I later Googled Ultion to check their prices but they do not state prices anywhere that I could see, and they apparently only supply to locksmiths. I wish I had read the reviews first and will not use them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
