The locksmith came to my flat on Sunday morning at 6:30am inPalace Road SW2 3EQ for an emergency door opening as I locked my keysin my flat by mistake. The job took literally 10 seconds as he justhad to run a piece of plastic/metal along the gap between my frontdoor and the door frame in order to release the deadlatch to open it.He didn't need to bust the door open and change the lock, it was avery simple task for him yet he charged me £300 for it!He said that it was made up of a callout fee of £89 which is fair butthen a charge of £161 for the door opening plus VAT. I thought thatthe door opening fee was quite excessive given how little work wasneeded to complete it. I checked another locksmith's website which said that the ratethey charge for emergency door openings at weekends with nodestruction caused to the door is £50-£79 as per the link I sent you.How come their rate is so much higher than the rate a competitor charges? Thejob done for me was also a non-destructive entry.I tried calling them to complain about the charge and they said to email them at the address on the invoice. I asked if they could call out their email address over the phone and they hung up, so unprofessional! I emailed them using the address given on my invoice and it returned saying the email could not be found. These are con artists and I don't think they are even a legit business. I've lodged a complaint with the master locksmiths association website and may even contact the police about them. Please avoid them for your own sake!
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