They gave me a different quote over the phone, and when they arrived, they charged almost 4x more than the quote I was given, which was £49. The task was to unlock the bedroom door of our student accomodation, but they've completely changed it. The man who arrived was rude and confrontational.They kept saying that the job was not a simple lock so they had to increase the prices. He's hacked away at my friend's door, which we rent as students, and this was a stressful situation for us as we now have to explain this to our landlord. I spoke to the man at the house over the phone and he was very rude, kept cutting me off and threatened to take the new lock that he had fitted out of the door and leave with the parts.I tried calling the lady back on the phone, but nobody answered; they just let it ring out. Had to get another one of my friends to call, and they answered immediately. When I finally got through, I had to argue on the phone with the lady for a while; she would not give me the number to the manager and very clearly was trying to get me off the phone.I will be reporting their company to the proper authorities. They are untrustworthy scammers, do not trust the reviews on their website!
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