After spending time on the phone to direct him to my address, he originally quoted me £49 over the phone and then when he saw the lock, £250 to replace the lock- involving drilling or kicking down the door. When confronted that this was not quoted, the man became defensive and aggressive that this is what he needed to do, or get paid regardless for his time.On the website they say no call-out charge, but since it was after hours he insisted we pay before he leaves. It was me, a female and another female, who felt threatened locked out of our house at 11pm locked in with a large, agressive man with nobody else around, nor neighbours. I paid him and he left. I wish I had called the police- utter scam. Reviews on website must be fake.I asked for a receipt for my landlord and he emailed one to me that I double checked. Later I try to open the “PDF” sent and it turned out to be fake. I’m a bit shaken up now. Please learn from all of our mistakes within these reviews.
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