I called this locksmith service for an emergency lockout, and they told me the wait time would be 30 minutes. After waiting around 35–40 minutes with no arrival or update, I managed to get back into my property with help from a neighbour and no longer needed the service.When the locksmith finally called, I politely informed him I no longer needed assistance. He continued to push and say it's an emergency callout service and that he was rushing to get to me. He became belligerent in his line of questioning, I started to feel threatened, since this man knows where I live and I told him that if he was going to continue on this line of questioning that I'd have to call the police. His response was extremely aggressive — he told me to “f*** off” and called me a “stupid b****”. I was shocked and appalled by the verbal abuse, especially from someone representing a professional emergency service.I then called the company’s office to report this behaviour. They then called me from a private number and said I owed a £39 cancellation fee. This fee was never mentioned on their website, over the phone, or in any written communication. When I pointed this out, I was told it was “common sense” — which is not how lawful contracts work under UK consumer law.I declined to pay a fee I wasn't aware of.Incredibly unprofessional, aggressive, and shady. I would never recommend this company to anyone — especially not in an emergency situation where you expect to be treated with respect and transparency.
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