If I could give it zero stars, then I would. The woman on the phone said it would take half an hour and on the website it says emergency door opening in 15 minutes but this guy took over an hour. The lady on the phone also gave him the wrong address so he didn’t turn up at our house he pulled up with a girl inside his car And came upstairs. He didn’t even try to open the door with anything but a plastic card told us the whole lock would have to be replaced and charged us £40 just for coming out problem wasnt solved and we sent him away.
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