I had accidentally locked me & my partner out of her house whilst taking the bins out as it was a door that only opens from the outside with a key. She was upset and distressed so she used my phone as hers was inside to search up an emergency local locksmith and found this company as the first to come up. Read on the website that there were “no call out fees” only labour charges from £39 and lock prices from £25 (an affordable price). Says on website a locksmith will arrive in up to 30 minutes, we waited nearly an hour. And when we explained the situation to the operator on the phone they didn’t give a quote. Once he did arrive he didn’t have any equipment that could open a door without damaging the door/frame or locks. Only solution suggested was to drill and fit a new lock and was charging £140 to drill and £89 to fit a new lock. This wasn’t feasible as we’ve known other people with similar doors who had only had to pay £60 or £70 to solve at most. Turns out a neighbour across the street said that there’s a mechanism in the door that can be released to open from the outside if you’re able to get something within the frame. The locksmith gave us a crowbar and just stood aside and watched as my partners mum managed to get the door mechanism released without any damage or defects caused and the door was open. We asked him what would the charge be as we were willing to pay the labour charge mentioned on site (£39) as he didn’t actually do anything besides give a suggestion and hand us a crowbar. The man wanted £140. We were not happy with this as he said it would cost £140 to drill the door and he didn’t have to. He said it was the call out fee. Again, the company lists on its website that there are no call out fees only labour charges and lock fees. We rang the number for the company and the operator basically parred us off and said well if that’s what he says it is then that’s what it is and hung up. Locksmith then said it was actually the labour fee, wouldn’t leave without payment and wouldn’t accept £39, £50 or even £60 for payment. We’ve never needed a locksmith before so in terms of prices we’re not familiar but the bloke didn’t actually touch the door nor get it open. We paid his asking price to get him out of our hair as we were thankful that the situation was solved and he was just sat on the drive and wouldn’t leave but upon reading these reviews we were definitely scammed and taken advantage of in a vulnerable position as we thought we would be in trouble if we didn’t pay. Do not ring this company and get caught in the rush of the moment like we did…
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