Like many others, I wish I had checked these reviews before calling. Website states no call out fee, was told call out fee would be £49 and as he was here we had to pay it. Then tried to tell us he had to drill and replace the lock, even though, the only issue was a key left in the lock on the other side. Tried to charge us £300. We told him it wasn’t going to happen, so then he jimmied the door and got it open. £189 for 2 minutes work, I am absolutely furious! Will never use again and do not recommend.
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