Terrible experience. As a university student living in a rented house with code locks on the doors, I faced a frustrating situation. While trying to lock the door to avoid entering the code, I accidentally deadbolted it from the inside. My landlord informed me that no one could assist that night and suggested I contact an emergency locksmith. I reached out to this service, expecting a response within 30 minutes, but they were late and charged me £156. In my panic, I didn’t check the costs beforehand, as all my belongings were inside. The technician merely removed the lock, which took about 20 minutes. Despite their claims of no call-out fee, I was charged £45 for that, plus £85 for the service and an additional £26 for VAT. It feels like a scam, and it’s disappointing how they exploit those in urgent need.
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