If I could rate zero stars, I would. My elderly father called this service for a plumbing issue. He had already disassembled the toilet to assist the technician. The plumber arrived and fixed a loose tube in 10 minutes but charged £349 for the service. The breakdown included a £49 call-out fee and £220 for just 10 minutes of labor. I wasn’t informed of this charge beforehand, and I feel they took advantage of my father. I plan to report this to trading standards.
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