Emh homes words do not match their actions. They provide lip service on publicly available platforms, meanwhile making no effort to address serious issues brought to their attention.Having suffered and currently continuing to endure the impact of their refusal to listen or provide a resolution to the concerns they are fully aware of, it is clear they have no commitment or interest in adhering to housing regulations.Eleven months ago, their workers visited the property and failed to complete the work they were sent to do. They then provided assurances that the situation had been escalated to a higher level and that someone would be making contact imminently to discuss the situation. More visits have taken place in between then and now...Almost a year later, absolutely nothing has been done.After more than a decade of writing letters to individuals at every level of their organisation and escalating complaints to each stage, they have consistently provided poor customer service, failed to listen (or properly read details) and failed to learn from feedback.They do not follow their own complaints guide. Their complaint handlers are unable to investigate the most basic of complaints, even when all of the information is spelt out for them. The service never improves and the responses are so out of touch with reality, it is difficult to believe that they are capable of comprehending details or information.Having experienced the epidemic incompetence of the employees of this housing association, from the Housing Officers all the way up to the Executive Director and Group Chief Executive, I have begun to wonder if incompetence is one of their qualifying criteria for employment.Everyone deserves a safe and secure home, however an analysis of the genuine reviews submitted prior to Nov 2025 demonstrates the level of poor service is widespread and common practice.Words like 'appreciate', 'commitment', 'genuine', 'safe' and 'sincerity' are ordinarily meaningful and carry weight, but are empty and hold no value if not followed with action and results.If there are other tenants reading this who have also had the misfortune of suffering from carelessness and neglect at the hands of these dishonest, immoral and irresponsible wrongdoers - know that you are not alone...Write your reviews. Raise your complaints. Ensure your landlord fulfils the obligations they are legally required to.No landlord that 'respected' you, would have such a severe disregard for your safety or rights, nor would they expose you to harm.
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