I am a homeowner, I live in a mid-terraced property, my neighbour is an EMH tenant. In February EMH arrived to externally insulate her home. The first day one of their contractors threw a piece of wood from scaffolding that hit my car, the second day a piece of down pipe from her property, landed in my back garden. It’s a foot long and weighty. I complained to EMH. The next day they removed, from my property a down pipe that served mine and my neighbours roof. There was no warning, no consultation, no discussion about when or how it would be reinstated. Four weeks later it was clear the intention was to relocate the down pipe on my neighbours property. That left me with a patch of unpainted render and and stripe of white paint on my property. They suggested having two down pipes adjacent to each other, an offer I refused (neither I nor their tenant wanted this ‘solution’). They refused to paint the entire area of the front of my house. In the end I supplied masonry paint for them to apply to the outside of my property (in a six inch strip) - of course, it doesn’t match the rest of my painted rendered property. So I ve been left out of pocket - and now have to pay to have the entire front of my house repainted. I complained, using their complaints procedure. Every issue I raised they found in my favour and apologised, that’s it. I’ve no further redress through them as I am not a tenant. I don’t have the funds to sue them.My advice - don’t purchase a property adjacent to a house owned by East Midlands Homes!
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